INFORMATION ON ORDERING AND PAYMENT

  • How can I place an order?
    You can place an order through our Internet Shop. After completing your order, you will receive an order confirmation from us. This confirms that your order has been received. After your order has been successfully checked, your order is passed on to our order-picking centre. You will receive a confirmation of shipment by e-mail. When you receive your confirmation of shipment, your order is deemed to have been accepted and the purchase contract concluded. This confirmation of shipment will include a parcel number from our transport service provider which you can access to find out the delivery status of your order directly online.Different delivery address: Please note that the invoice is always enclosed with the delivery. This also applies to orders with a delivery address which is different to the invoice address.Quantity limit: The items on offer in our shop are aimed primarily at end consumers. We therefore reserve the right to limit various items to retail quantities which are normal for household use.
  • How can I pay?
    We currently offer you Paypal for your payment. Using Paypal is a safe way for shopping online. Simply create a PayPal account by entering your bank or credit card data – which you do not need to re-enter each time you make an online purchase. You just have to enter your e-mail address and personal password. After finishing your payment, the confirmation will be sent directly to your e-mail address. You can find more information about PayPal via paypal.com.
  • Why do I have to register?
    Registration in our shop gives you additional benefits. For instance, you can view your order status online at any time or retrieve your order history. You can make follow-up purchases easily and conveniently and register for our shopping newsletter. We can assure you that your customer details are governed by the statutory data protection guidelines. More details about data protection at DASQ Electronics can be found here>>
  • What do I do if I have forgotten my password?
    If you have forgotten your password, this is not a problem, you can set up a new password here>>
    Once you have clicked on the ‘Request password’ button, we will send you an e-mail which will allow you to change your password.
    If you do NOT receive an e-mail containing your access data within the next few minutes, please check the following: Have you already registered in our shop? If not, you need to do this once as part of the order process. You can then create your own password. As soon as you have registered, you will be able to log in with your e-mail address and your password in the future.
  • How and where can I view my order status?
    You can retrieve the status of your order online at any time. To do this, log into the Tiger Online Shop and click on your login on the right-hand side under MY ACCOUNT. Here you should select the menu item ORDERS. Here you can see whether your order has already been dispatched. If the status reads DISPATCHED, your parcel is in the process of being delivered. You can access the direct link in your confirmation of shipment to track the delivery status online with DHL.
  • How and where can I view my order history?
    You can view your order history online at any time. To do this, log into the Tiger Online Shop and click on your login on the right-hand side under MY ACCOUNT. Here you should select the menu item ORDERS. You will then see the orders you have placed previously.
  • The billing address listed in the order is wrong, how can I change it?
    A retroactive change of the billing and / or shipping address is no longer possible after completion of the order.